Welcome to WoolfBlades.

These Terms and Conditions govern your use of the WoolfBlades website and your purchase of products through our online store.

By accessing, browsing or purchasing from this website, you agree to be bound by these Terms and Conditions, together with our Privacy Policy, Returns & Refunds Policy and any other policies published on this website.

WoolfBlades operates in accordance with applicable laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 (“CPA”), the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable legislation.

1. ABOUT WOOLFBLADES

WoolfBlades is a South African business specialising in premium men’s grooming products and traditional shaving equipment.

For purposes of these Terms and Conditions, “WoolfBlades”, “we”, “us” and “our” refer to WoolfBlades, and “customer”, “you” and “your” refer to any person using this website or purchasing products from us.

Our legal business information, physical address, telephone number and contact details should be displayed on the website and/or checkout pages as required by applicable South African law.

Business Name: WoolfBlades

2. ACCEPTANCE OF THESE TERMS

By using this website or placing an order, you confirm that:

1. You have read and understood these Terms and Conditions.
2. You agree to comply with these Terms and Conditions.
3. You are legally capable of entering into a binding agreement.
4. The information you provide to WoolfBlades is accurate and complete.
5. You will use this website lawfully.

If you do not agree with these Terms and Conditions, you should not use this website or place an order.

Nothing in these Terms and Conditions is intended to limit or exclude any consumer right that cannot lawfully be limited or excluded under South African law.

3. PRODUCTS

We make every reasonable effort to ensure that product descriptions, photographs, specifications, colours and prices displayed on our website are accurate.

However, minor variations may occur, particularly where products contain natural materials or are handmade.

Product images are provided for illustration and may differ slightly from the actual product due to:

• Photography conditions;
• Screen settings;
• Natural variations in materials;
• Manufacturing and finishing processes; and
• Individual product characteristics.

Where a product is handmade, no two products may be completely identical.

4. PRODUCT SAFETY AND RESPONSIBLE USE

Some WoolfBlades products are traditional shaving instruments containing extremely sharp edges.

Customers are responsible for using such products carefully, responsibly and in accordance with the instructions supplied with the product.

Sharp grooming equipment should:

• Be kept away from children;
• Be handled carefully;
• Be stored safely when not in use;
• Not be used for purposes for which it was not designed; and
• Be maintained in accordance with the manufacturer’s recommendations.

WoolfBlades will not be responsible for injury, damage or loss resulting from misuse, negligent use or use contrary to supplied instructions, except to the extent that liability cannot lawfully be excluded under South African law.

Nothing in this clause limits any statutory consumer rights relating to unsafe, defective or unsuitable goods.

5. PRICES

All prices displayed on the website are in South African Rand (ZAR), unless expressly stated otherwise.

Where applicable, prices include VAT.

If VAT is applicable to a transaction, the applicable VAT amount will be reflected in accordance with South African tax requirements.

Prices may change from time to time. A price change will not affect an order that has already been accepted and paid for, subject to circumstances permitted by law.

We reserve the right to correct obvious pricing errors.

If an obvious pricing error occurs and an order has been placed at an incorrect price, we will contact you before processing the order and provide you with the option to confirm the order at the correct price or cancel it.

6. PLACING AN ORDER

When you place an order through our website, you are making an offer to purchase the selected products.

An automated order confirmation may be sent to you after your order is submitted.

An order is not necessarily accepted merely because you have received an automated confirmation.

We reserve the right to refuse or cancel an order where permitted by law, including where:

• A product is unavailable;
• There is an obvious pricing or product-description error;
• We are unable to verify payment;
• Fraudulent or suspicious activity is suspected;
• An incorrect delivery address has been provided; or
• Circumstances beyond our reasonable control prevent fulfilment.

If we cancel an order after payment has been received, you will receive an applicable refund in accordance with South African law and our refund policy.

7. PAYMENT

Payment must be made using the payment methods made available on the website.

We may use third-party payment providers to process transactions.

WoolfBlades does not ordinarily receive or store your complete card details where payment is processed by a third-party payment provider.

Payment processing is subject to the terms and security procedures of the relevant payment provider.

An order will generally only be processed once payment has been successfully authorised or otherwise confirmed.

8. DELIVERY

We will deliver products to the address supplied by you during checkout.

Delivery times displayed on the website are estimates unless a specific delivery date has been expressly agreed.

Delivery may be affected by:

• Courier delays;
• Public holidays;
• Weather;
• Incorrect or incomplete delivery information;
• Remote delivery locations;
• Customs or international shipping requirements; or
• Events outside our reasonable control.

Where applicable, delivery charges will be displayed during checkout or otherwise communicated before the transaction is completed.

Goods remain subject to the applicable consumer protections under South African law during delivery.

Customers must ensure that the delivery address and contact information supplied to us are correct.

9. INTERNATIONAL ORDERS

Where WoolfBlades accepts international orders, the customer is responsible for complying with applicable import requirements in the destination country.

International orders may be subject to:

• Customs duties;
• Import taxes;
• VAT;
• Customs clearance charges;
• Restrictions on particular products; and
• Other fees imposed by the destination country.

These charges are generally the responsibility of the customer unless otherwise stated at checkout.

WoolfBlades cannot guarantee that a product will be permitted into every country.

10. RETURNS, REFUNDS AND EXCHANGES

WoolfBlades will comply with consumers’ rights under applicable South African consumer law.

If goods are defective, unsafe, not of the type or quality reasonably contemplated, or otherwise fail to comply with applicable statutory requirements, you may have rights to repair, replacement or refund as provided by law.

For unwanted goods, cancellations, exchanges and other returns, our separate Returns & Refunds Policy applies.

Nothing in our Returns & Refunds Policy removes or restricts rights provided to consumers under the CPA, ECTA or any other applicable law.

Where an online transaction qualifies for a statutory cooling-off right, that right will apply in accordance with the applicable legislation.

11. DEFECTIVE PRODUCTS

If you believe that a product purchased from WoolfBlades is defective or does not conform to the agreement, please contact us as soon as reasonably possible.

Please provide:

• Your order number;
• Your name and contact details;
• A description of the problem; and
• Photographs or other information where reasonably requested.

We will assess the issue and determine the appropriate remedy in accordance with applicable South African consumer law.

A product will not be regarded as defective merely because it has been damaged through misuse, negligence, accidental damage, improper maintenance or normal wear and tear, where applicable.

12. HANDMADE AND NATURAL PRODUCTS

Certain WoolfBlades products may be handmade or contain natural materials.

Natural materials may contain variations in:

• Grain;
• Colour;
• Texture;
• Pattern;
• Finish; and
• Appearance.

Such variations are not necessarily defects and may be characteristics of the material or manufacturing process.

13. INTELLECTUAL PROPERTY

All content appearing on this website, including but not limited to:

• WoolfBlades branding;
• Logos;
• Product names;
• Photographs;
• Product descriptions;
• Graphics;
• Videos;
• Website design;
• Text;
• Artwork; and
• Other original material

is owned by or licensed to WoolfBlades and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit WoolfBlades content without our prior written permission.

14. WEBSITE USE

You agree not to:

1. Use the website for unlawful purposes.
2. Attempt to gain unauthorised access to the website or its systems.
3. Introduce malicious software or code.
4. Interfere with the operation or security of the website.
5. Use automated systems to scrape or copy website content without permission.
6. Misrepresent your identity.
7. Use the website to commit fraud.
8. Attempt to interfere with another customer’s account or transaction.

We reserve the right to restrict or terminate access to the website where reasonably necessary and permitted by law.

15. ACCOUNTS

Where the website allows customers to create accounts, you are responsible for keeping your login information confidential.

You must notify WoolfBlades if you believe your account has been accessed without authorisation.

You are responsible for activity carried out through your account unless the activity resulted from circumstances for which you are not legally responsible.

16. PRIVACY AND PERSONAL INFORMATION

WoolfBlades respects the privacy of customers and processes personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).

Personal information may be collected and processed for purposes including:

• Processing orders;
• Processing payments;
• Delivering products;
• Communicating with customers;
• Providing customer support;
• Improving our website and services;
• Fraud prevention;
• Legal and regulatory compliance; and
• Marketing where legally permitted and where applicable consent has been obtained.

Please refer to our Privacy Policy for full details regarding the collection, use, storage and protection of personal information.

17. ELECTRONIC COMMUNICATIONS

When you use our website, place an order or communicate with WoolfBlades electronically, you consent to receiving electronic communications relating to your transaction and account.

Electronic communications may include:

• Order confirmations;
• Payment confirmations;
• Delivery notifications;
• Customer service communications;
• Account notifications; and
• Other transaction-related notices.

Nothing in this clause affects your rights under applicable electronic communications legislation.

18. REVIEWS AND CUSTOMER CONTENT

Where customers are permitted to submit reviews, photographs, comments or other content, you agree that the content submitted:

• Is truthful and based on your genuine experience;
• Does not infringe another person’s rights;
• Is not unlawful, defamatory, threatening or abusive;
• Does not contain malicious software; and
• Does not contain confidential or personal information belonging to another person without permission.

WoolfBlades may moderate or remove content that violates these requirements or applicable law.

19. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites, payment providers, courier services, social media platforms or other external services.

WoolfBlades is not responsible for the content, security, availability or privacy practices of third-party websites.

Your use of third-party services may be governed by the third party’s own terms and conditions and privacy policies.

20. WARRANTIES AND LIABILITY

Nothing in these Terms and Conditions excludes or limits any liability or consumer right that cannot legally be excluded or limited under South African law.

Subject to applicable law, WoolfBlades will not be responsible for losses arising solely from:

• Misuse of products;
• Failure to follow product instructions;
• Incorrect information supplied by the customer;
• Unauthorised use of a customer account;
• Events outside our reasonable control; or
• Third-party services outside WoolfBlades’ control.

Where liability cannot legally be excluded, it will be limited only to the extent permitted by law.

21. FORCE MAJEURE

WoolfBlades will not be liable for delay or failure to perform an obligation where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters;
• Fire;
• Flood;
• Severe weather;
• Epidemics or pandemics;
• Industrial action;
• Power failures;
• Internet or telecommunications failures;
• Courier disruptions;
• Government action;
• Civil unrest;
• War; or
• Other circumstances beyond our reasonable control.

We will take reasonable steps to minimise the impact of such circumstances on customers.

22. COMPLAINTS

If you have a complaint regarding an order, product or service, please contact us directly first so that we can attempt to resolve the matter.

Email: info@woolfblades.com

Please include your order number and sufficient information for us to investigate the complaint.

We will endeavour to respond within a reasonable period.

23. DISPUTE RESOLUTION

The parties will endeavour to resolve any dispute through good-faith communication before commencing formal proceedings.

Nothing in this clause prevents a consumer from exercising any statutory right to approach a competent regulatory authority, consumer body, tribunal or court.

Where applicable, disputes may be referred to the appropriate South African consumer protection structures.

24. GOVERNING LAW

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any dispute arising from or relating to these Terms and Conditions or a transaction with WoolfBlades will be subject to the jurisdiction of the competent courts of South Africa, subject to any statutory rights a consumer may have regarding jurisdiction.

25. CHANGES TO THESE TERMS

WoolfBlades may update these Terms and Conditions from time to time to reflect:

• Changes in legislation;
• Changes to our business;
• Changes to our products or services;
• Changes to payment or delivery arrangements; or
• Improvements to our website.

The updated version will be published on this website with a revised “Last Updated” date.

Changes will not retrospectively remove rights that a consumer has already acquired under applicable law.

26. SEVERABILITY

If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, that provision will be severed or limited to the minimum extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

27. ENTIRE AGREEMENT

These Terms and Conditions, together with any policies expressly incorporated into them, constitute the agreement governing your use of the WoolfBlades website and your purchases from us, subject to any mandatory rights and protections provided by South African law.

28. CONTACT WOOLFBLADES

If you have questions regarding these Terms and Conditions, please contact us:

WoolfBlades
Email: info@woolfblades.com
Physical Address: No.2 Jocoba Street , Langebaan , Western Cape
Website: www.woolfblades.com